Your privacy is our priority. This policy clearly explains how Mr Luck collects, uses, stores, and protects your personal information as a user of our online entertainment platform.
Six core principles that guide how we handle your personal data
All your personal and financial transaction data is protected with 256-bit SSL — the same encryption standard used by leading Malaysian banks such as Maybank and CIMB. Your data cannot be intercepted during transmission.
Your data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous security monitoring. Only authorised personnel may access user information, and only when necessary.
Mr Luck only collects information that is genuinely necessary to provide the services you use. We do not request excessive information and do not retain data that is irrelevant to the platform's operations.
Mr Luck has never sold and will never sell your personal information to third parties. We also do not share your data for any other party's marketing purposes without your explicit consent.
You have the right to access, correct, delete, and manage your personal information stored in Mr Luck's systems. Data management requests may be submitted to our support team at any time.
This Privacy Policy is written in plain, easy-to-understand language — not complex legal jargon. We believe you have the right to know exactly what we do with your data, with nothing hidden.
Quick Summary: mr luck collects information you provide when registering and using the platform. We use it to operate our services, process payments in MYR, and improve your experience. We never sells your data. You may request access to, correction of, or deletion of your data at any time.
This Privacy Policy ("Policy") describes how Mr Luck ("we", "us", "the platform") collects, uses, discloses, and protects your personal information when you use the mrluck.ws website and all related services. This Policy applies to all Mr Luck platform users in Malaysia, including website visitors, registered members, and active users.
By registering an account or using the Mr Luck platform, you agree to the collection and use of your information as described in this Privacy Policy. This policy should be read together with Terms & Conditions Mr Luck.
We take data protection seriously. As a platform serving Malaysian users, we adhere to internationally recognised data protection principles and operate with complete transparency in how we handle your information.
This policy is written in Bahasa Malaysia as the primary version. In the event of any conflict with a translation in another language, the Bahasa Malaysia version shall prevail.
When you register and use the Mr Luck platform, you provide us with the following information:
When you use the Mr Luck platform, our systems automatically record certain technical information:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Device Data | Device type, OS, browser version | Optimise the user experience |
| Network Data | IP address, Malaysian ISP | Security & location verification |
| Activity Data | Games played, bets placed | Compliance & platform analytics |
| Transaction Data | Deposit, withdrawal, total amount RM | Financial compliance & audit |
| Log Data | Login times, active sessions | Account security |
| Cookie Data | Session cookies, preference cookies | Platform functionality & personalisation |
In certain cases, we may receive information about you from the following sources:
Mr luck uses the information collected solely for the following purposes:
Mr Luck does not use your information for purposes beyond those stated above without first obtaining your explicit consent.
Mr Luck does not sell, rent, or trade your personal information. However, there are limited circumstances in which we may share certain information:
We may share necessary information with companies that assist us in operating the platform, including:
All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your information for the specified purposes.
Mr Luck may disclose your information to the authorities when:
In the event of a merger, acquisition, or sale of company assets, user information may be transferred. In such cases, you will be notified and a new Privacy Policy will be introduced before any changes take effect.
Cookies are small text files stored on your device when you visit the Mr Luck platform. They help the platform "remember" your preferences and session details, giving you a faster and more seamless experience.
You can manage cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the Mr Luck platform. For guidance on managing cookies in your browser, refer to your browser's help section.
Mr Luck implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
While we take every reasonable step to protect your data, no system is completely 100% secure. Please ensure you use a strong password and do not share your login credentials with anyone.
Mr Luck retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable legal and regulatory obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | For as long as the account remains active | Operational requirements |
| Financial Transaction Records | 7 years | Audit & legal requirements |
| Betting Activity Logs | 5 years | Compliance & dispute resolution |
| KYC Verification Documents | 5 years after account closure | Legal requirements |
| Support Communication Logs | 3 years | References & training |
| Analytics Cookie Data | Up to 2 years | Platform analytics |
Once the retention period expires, your data will be securely deleted or fully anonymised so that it can no longer be linked back to you.
As a Mr Luck user, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at support@mrluck.ws.
You have the right to request a copy of the personal information we hold about you. We will provide this within 30 days.
If any of your information is inaccurate or out of date, you have the right to request a correction. This can be done through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to applicable legal data retention obligations.
You may object to the processing of your data for direct marketing purposes. Such requests will be processed within 7 business days.
You have the right to receive a copy of your data in a machine-readable format for transfer to another platform if needed.
Under certain circumstances, you may request that we temporarily restrict the processing of your data while a dispute or review is in progress.
The Mr Luck platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.
Should we discover that we have collected personal information from someone under the age of 18, we will take the following steps immediately:
If you are a parent or guardian and believe that your child under the age of 18 has registered an account on Mr Luck, please contact us immediately at support@mrluck.ws. We will respond promptly.
Mr Luck reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. When we make material changes, we will:
Your continued use of the Mr Luck platform after changes take effect constitutes your acceptance of the updated Privacy Policy. You are encouraged to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Mr Luck, please contact us via:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex data rights requests (access, deletion, portability), the response period is within 30 days, in line with international data protection practices.
This document is the official Privacy Policy of Mr Luck and is effective from 1 January 2026. This Bahasa Malaysia version is the primary version and supersedes any translations that may differ.
We respect your right to privacy — this is not just a promise, it is a core operational commitment
256-bit SSL encryption for all data in transit and at rest
We have never sold and will never sell your information to anyone
Access, correct, or delete your data at any time
Clear policies written in plain language, free of jargon